Delivery Manager

A brief overview of the role:

The Delivery Manager is responsible for the successful delivery and deployment of network services to the customer’s location as per agreed scope and timelines. This role involves managing day-to-day operations, coordinating with various parties, and ensuring project milestones are met.

Key Responsibilities:

• Manage the successful delivery of customer orders with agreed scope, quality, and timelines.
• Coordinate with internal and external stakeholders for right first-time delivery.
• Manage the delivery milestones versus agreed baseline and flag any deviations to management.
• Minimize the risk of delayed delivery through regular progress reviews.
• Work with all interlocks to find alternate solutions when delivery is at risk.
• Ensure effective transition to operations and billing, conducting formal order closure reviews.
• Record and report any issues encountered during delivery.
• Ensure data integrity and quality within the tools for assigned customer requests.
• Coordinate the final delivery/migration while ensuring that defined acceptance tests are carried out successfully.
• Manage risks and issues and own escalations in liaison with line management.
• Ensure compliance with processes and tools.

Knowledge and Skills:

• Strong project management skills with a background in networking.
• Proficient in ServiceNow and other relevant tools.
• Professional competency in MS Excel (Pivot tables), MS PowerPoint, and MS Office.
• Excellent verbal and written communication skills.
• Understanding of network architecture and components.
• Good understanding of LAN & WAN technology.
• Knowledge of networking (CCNA level preferable).

Core Competencies:

• Adhering to Principles & Values
• Customer Focus
• Results Orientation
• Proactive Teamwork
• Effective Communication
• Impact & Influence
• Leading Execution

Years of Experience:

• Ideally 7-8 years or more in project management and service delivery.

Education & Qualification:

• Bachelor’s degree or technical equivalent.